General terms and conditions

Are tickets required for entry?

Yes. All visitors must have a valid ticket before entering the museum. Tickets can be reserved online or purchased onsite.

Can I reschedule my ticket?

Yes. Ticket rescheduling is allowed, subject to availability and the type of experience booked:

  • General exhibitions and gallery visits: Tickets may be rescheduled up to 30 minutes before the scheduled timeslot.
  • Guided tours, attractions and other scheduled programmes: Rescheduling requests must be made at least 24 hours before the scheduled start time.

What happens if I miss my timeslot (no-show)?

Tickets for missed timeslots (no-shows) will be considered used and cannot be refunded.

Can I change my ticket to a different attraction?

Changes may be permitted for the same type of programme or attraction, subject to availability. If the original experience is unavailable due to operational reasons, alternative arrangements may be offered.

Are tickets refundable?

Tickets are generally non-refundable. Refunds may be considered in exceptional circumstances, including:

  • Duplicate bookings or payment errors
  • Technical issues that prevent participation in the experience
  • Programme or attraction cancellations initiated by the museum

Can I request a refund for personal reasons?

Requests for refunds due to personal circumstances will be assessed on a case-by-case basis. Where possible, visitors are encouraged to reschedule their tickets instead.

What should I do if I cannot attend?

If you are unable to attend, we recommend rescheduling your ticket before the applicable cut-off time. Rescheduling is subject to availability.

How are refund decisions made?

Refund requests are reviewed on a case-by-case basis and in accordance with the museum's ticketing and refund policies. Eligible refunds will be processed once approved.

What payment methods are accepted?

We accept a range of cashless payment options, including major credit and debit cards, PayNow, and other supported payment methods.

Can I still enter if I arrive late?

Late entry may be accommodated on the same day, subject to operating hours, venue capacity and programme schedules. Admission cannot be guaranteed for visitors who arrive after their allocated timeslot.

Are all programmes subject to the same rules?

No. Certain programmes and attractions with limited capacity, dedicated facilitators or fixed schedules may be subject to additional terms and conditions. Please refer to the programme details before booking.

Who should I contact if I have further questions?

Please reach out to the respective Museum helpdesk in case of further questions: